FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you. Important: Make sure a store rep scans your equipment to prevent being charged a non-return. We offer a number of convenient ways you can get our equipment back to us. We'll ask for your email or mailing address where we can let you know exactly what to return. How do I return my equipment at FedEx or UPS? It's fast and easy – no packing necessary. Just take your unboxed. Information on claiming broadband refunds for installation delays, service issues, or billing errors. We will confirm the refund. As a Comcast (Xfinity) customer, you are likely provisioned with Customer Premises Equipment (CPE) – typically a DOCSIS modem/gateway, router, and/or set-top boxes – to access their broadband and media services. When to return Astound equipment Please promptly return equipment on the day of or prior to the scheduled disconnect work. Spectrum's return policy allows customers to return their equipment within a specific timeframe, which varies depending on the type of equipment and the reason for the return.
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